Professional Development and Soft Skills Trainings

Clear communication and public speaking

A practical course for staff, specialists and managers who wish to communicate more clearly, persuasively and effectively. The focus is on clear language, rhetorical structure, tailoring arguments to the audience, confident demeanour and effective conversation skills in professional situations. Examples include meetings, consultations, presentations, client meetings and internal communication.

Complaints Management and Telephone Training

A practical course for staff working in customer service, support, sales, reception or internal service departments who wish to handle complaints, claims and difficult telephone calls professionally. The focus is on service-oriented communication, active listening, clear conversation structure, de-escalation and a solution-oriented approach to dealing with enquiries over the telephone and via similar channels of contact.

Conversational skills

A practical course for staff, managers, project leaders and those in support roles who wish to conduct conversations in a clearer, more focused and more respectful manner. The focus is on conversation structure, active listening, questioning techniques, conversation objectives, binding agreements and dealing professionally with challenging situations.

Digital and Analogue Facilitation Techniques

A practical course for staff, project leaders, managers and team leaders who wish to facilitate meetings, workshops and working groups effectively. The focus is on clarifying objectives, structure, participation, visualisation, decision-making and confidently managing group dynamics in face-to-face, online and hybrid formats.

Intercultural Communication

A practical course for staff, teams and managers who wish to communicate more effectively in international, diverse or multi-site working environments. The focus is on cultural self-awareness, communication styles, expectations, misunderstandings, cross-border collaboration and dealing respectfully with diversity.

Presentation Techniques: Digital and Analogue

A practical course for staff, specialists, managers and project leaders who wish to present content in a compelling, clear and professional manner. The focus is on tailoring presentations to the target audience, storyline, visual design, confident delivery, digital presentation skills and handling questions or critical situations.

Voice care: speaking and communicating with confidence

A practical course for staff, managers, trainers and anyone who spends a lot of time speaking, presenting, advising or talking on the phone as part of their daily work. The focus is on healthy voice use, clear articulation, an effective presence and confident communication in both face-to-face and digital conversations. The course is designed to be preventative and development-oriented and is not a substitute for medical or speech and language therapy.

Professional Development and Soft Skills

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