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Influencing and Avoiding Conflict

Influencing and Avoiding Conflict

Equip yourself with vital skills for influencing and managing conflict. This interactive training focuses on understanding and managing behavior, mastering various communication methods, and building strong interpersonal relationships.

Gain insight into emotional intelligence, delegation, stakeholder management, and navigating change, ensuring effective communication and reduced conflict with colleagues, bosses, and stakeholders.

What will you learn?

Enhance Interpersonal Skills and Master Conflict Avoidance in the Workplace. This training provides attendees with the tools to:

  • Understand Self and Others: Delve deep into personal behavior and understand its impact on relationships.
  • Master Communication: Leverage the strengths and understand the weaknesses of various communication channels for optimal results.
  • Harness Emotional Intelligence: Learn the five stages of Goleman’s EQ model and its significance in influencing behaviors.
  • Optimize Delegation: Understand the art and stages of effective delegation.
  • Achieve True Rapport: Understand the dynamics of transactional analysis for better rapport and communication.
  • Effectively Manage Stakeholders: Attain techniques for internal and external stakeholder satisfaction and analysis.
  • Navigate Change Smoothly: Learn about key change principles and emotional reactions, including managing resistance.
  • Resolve Conflicts: Grasp the underlying causes of conflicts and techniques for effective resolution.

Requirements:

Familiarity with corporate organizational structures and dynamics

Course Outline*:

*We know each team has their own needs and specifications. That is why we can modify the training outline per need.

1. Understanding Ourselves and Others
  • Behavioral Drivers: Why we behave the way we do
  • Role Requirements: Acceptable vs. unacceptable behaviors
  • Feedback Mechanisms: Perception and relational dynamics
2. Communication
  • Communication Modalities and their pros/cons
  • Effective Communication: Definition and strategies
  • Thinking and Learning Styles in the workplace
3. Emotional Intelligence
  • Understanding Emotions and Outcomes
  • EQ vs. IQ: The significance of Emotional Quotient
  • Goleman’s Five Stages: From Self-Awareness to Social Skills
4. Delegation
  • Defining Delegation
  • The Process and Stages of Delegation
5. Transactional Analysis
  • Behavioral Responses to colleagues and customers
  • Building and Leveraging Rapport
  • Benefits of True Inter-personal Rapport
6. Stakeholder Management
  • Strategies for Stakeholder Satisfaction
  • Analyzing Internal and External Stakeholders
7. Dealing with Change
  • Nine Key Principles of Change
  • Emotional Reactions and Managing Resistance to Change
8. Handling Conflict
  • Root Causes of Conflict
  • Phases and Strategies for Conflict Resolution
  • Kilmann’s Conflict-Handling Modes and Application
9. Bridging the Gap
  • Techniques and Strategies for Effective Conflict Mediation and Resolution.

Hands-on learning with expert instructors at your location for organizations.

0
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Level: 
Foundation
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Duration: 
21
Hours (days:
3
) 
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Training customized to your needs
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Immersive hands-on experience in a dedicated setting
*Price can range depending on number of participants, change of outline, location etc.
Get Quote

Master new skills guided by experienced instructors from anywhere.

0
Graph Icon - Education X Webflow Template
Level: 
Foundation
Clock Icon - Education X Webflow Template
Duration: 
21
Hours (days:
3
) 
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Training customized to your needs
Star Icon - Education X Webflow Template
Reduced training costs
*Price can range depending on number of participants, change of outline, location etc.
Get Quote

You can participate in a Public Course with people from other organisations.

0

/per trainee

Number of Participants

1 Participant

Thanks for the numbers, they could be going to your emails. But they're going to mine... Thanks ;D
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Graph Icon - Education X Webflow Template
Level: 
Foundation
Clock Icon - Education X Webflow Template
Duration: 
21
Hours (days:
3
) 
Camera Icon - Education X Webflow Template
Fits ideally for individuals and small groups
Star Icon - Education X Webflow Template
Networking opportunities with fellow participants.
*Price can range depending on number of participants, change of outline, location etc.
Get Quote