Handling Conflict with Confidence Training

Handling Conflict with Confidence

Equip yourself with skills to confidently handle and manage conflicts. This training dives deep into understanding behaviors, enhancing emotional intelligence, and mastering assertive communication.

Through interactive discussions, case studies, and practical simulations, learn to recognize, engage, and defuse conflicts in a professional setting.

What will you learn?

Conflicts are an inevitable part of professional life. The way we handle them makes all the difference. This training aims to empower staff at various levels to:

Comprehend Conflict Dynamics: Gain insights into the root causes of conflicts and their impact.
Sharpen Emotional Intelligence: Delve into the nuances of Goleman’s Emotional Intelligence model and harness the power of EQ.
Optimize Communication: Understand the facets of effective communication in conflict situations and enhance rapport-building skills.
Elevate Assertiveness: Distinguish between aggressive, assertive, and submissive behaviors and appreciate the value of assertiveness.
Master Conflict Management: Familiarize with Kilmann’s conflict-handling modes and learn to bridge gaps in disagreements.

Requirements:

Willingness to engage in self-reflection and participate in interactive exercises.

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Course Outline*:

*We know each team has their own needs and specifications. That is why we can modify the training outline per need.

1. Self and Others: A Deep Dive

Unpacking Behavior: What Influences Our Actions?
Recognizing Acceptable and Unacceptable Behaviors
Effective Communication in Conflict Scenarios

2. Emotional Intelligence Explored

Understanding Emotions in Conflict Creation & Resolution
Goleman’s Five-Stage Emotional Intelligence Model:
Self-Awareness
Self-Management
Motivation
Empathy
Social Skills

3. Transactional Analysis

Interpreting Actions and Reactions in Interactions
Building Rapport for Effective Communication
Unraveling the Benefits of True Rapport

4. Stakeholder Management Mastery

Satisfying and Analyzing Stakeholders
Handling Conflict in Stakeholder Interactions

5. Assertiveness Training

Understanding Aggressive vs. Assertive vs. Submissive Behaviors
Embracing the Benefits of Being Assertive

6. Delving into Confrontation

The Confrontational Model and Fierce Conversations
The PRO Model: Template for Effective Conversations

7. Comprehensive Conflict Handling

Root Causes of Conflict
Phases of Conflict Resolution
Utilizing Kilmann’s Conflict-Handling Modes for Resolution
Bridging Differences and Finding Common Ground

Hands-on learning with expert instructors at your location for organizations.

Level:

Foundation

Duration:

Hours (days:

)

Training customized to your needs

Immersive hands-on experience in a dedicated setting

*Price can range depending on number of participants, change of outline, location etc.

Get Quote

Master new skills guided by experienced instructors from anywhere.

Level:

Foundation

Duration:

Hours (days:

)

Training customized to your needs

Reduced training costs

*Price can range depending on number of participants, change of outline, location etc.

Get Quote

You can participate in a Public Course with people from other organisations.

/per trainee

Thanks for the numbers, they could be going to your emails. But they're going to mine... Thanks ;D

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Level:

Foundation

Duration:

Hours (days:

)

Fits ideally for individuals and small groups

Networking opportunities with fellow participants.

*Price can range depending on number of participants, change of outline, location etc.

Get Quote

Handling Conflict with Confidence

What will you learn?

Requirements:

Course Outline*:

1. Self and Others: A Deep Dive

2. Emotional Intelligence Explored

3. Transactional Analysis

4. Stakeholder Management Mastery

5. Assertiveness Training

6. Delving into Confrontation

7. Comprehensive Conflict Handling

Get Quote for:

Handling Conflict with Confidence

Start your training experience here!